![]() You received a counterfeit version of the item.Įxample: You purchased a Rolex, but received a Faux-Lex.Click the 'Browse' button in the 'Using Your Seller Logo' section, and then select a logo image from your computer. Click the 'Edit' link in the 'Need to Send an Invoice' section. ![]() Click the 'Account' tab, and select 'Manage Communications With Buyers' in the left sidebar. The item was damaged en route to its destination.Įxample: You bought a beautiful antique lamp, and it arrived in pieces. Sign in to your eBay account, and then click the 'My eBay' tab.You purchased a specific quantity of an item, but received the wrong amount.Įxample: You purchased five pairs of fuzzy dice and only received four.Step 3: Go to My eBay and choose Sold in the. Step 2: Go to Seller Hub and look for Orders in the dropdown menu. Step 1: Look for that specific item or purchase. Here is a step-by-step guide to resend an invoice. The item is missing parts or features, and this was not disclosed.Įxample: The listing said batteries included, but they weren't. If any of the three situations specified above applies to you, you can resend an invoice to the buyer to complete their purchase.eBay calls them Order numbers and from photos of ebay invoices being questioned by others, what is. You received a completely different item.Įxample: You purchased a book, but received a DVD. There is no way to look up ebay Order/invoice numbers.There are a variety of scenarios that meet this condition, for instance: In My eBay, select Sold - opens in new window or tab. Your order arrives, but it's significantly different than it was described. You can send or revise an invoice from either My eBay or Seller Hub. ![]() If you made the purchase on eBay, start here instead.ģ. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.Īll you have to do is log in to your account and open a dispute to get the refund process started. Sellers are obligated to complete the sale when a buyer makes a purchase. 4 min article How sellers can cancel an order. How can I get a copy of my invoice for purchases from EVGAs Official eBay Store Last Update: 7. We charge two main types of selling fees. Report it within 60 days and PayPal will investigate. You can find a history of the items you’ve sold in My eBay or Seller Hub. This may mean someone has used your PayPal account without your knowledge or approval. We recommend you consult your financial advisor for financial reconciling of this information. You can use these documents to reconcile your own records with eBays records. You were charged for something you didn't purchase. All documents will be available to download in Seller Hub, but your financial statement, tax invoice, and Form 1099-K will also be available to download in My eBay.
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